Temporary Box Office Hours
(In effect beginning Monday, March 16, 2020)
Our patron services team is here to help with any questions or concerns you may have regarding current season performances, event postponements and rescheduled dates.
Monday through Friday (by telephone):
8 a.m. to 5 p.m.
Tickets may be purchased online 24 hours a day and are available until three hours prior to each performance.
Subscriptions and Tickets
The Gogue Center offers a variety of ways for you to secure tickets to performances throughout the season, including full season subscriptions, series subscriptions, Create Your Own packages and single tickets.
A series subscription gives you access to every show in one of our five 2020–21 season series: Broadway, Celebrity, Concert, Dance & Movement, and Orchestra & Chamber Music. (Series subscribers receive advance access to tickets for special add-on performances, too!) As a series subscriber, you can save up to 20 percent off the price of a single ticket. Series subscriptions can be purchased at four price levels: A, B, C and D.
Subscription includes five performances.
Subscription includes six performances.
Subscription includes five performances.
Dance & Movement series
Subscription includes four performances.
Orchestra & Chamber Music series
Subscription includes five performances.
Create Your Own Subscriptions
The Walter Stanley and Virginia Katharyne Evans Woltosz Theatre—the Gogue Center’s premier performance venue—is divided into two main seating areas: Balcony (including balcony, mezzanine and balcony boxes) and Orchestra (including viewing rooms, parterre, orchestra, orchestra pit and boxes).
Designated price levels are established throughout the theater and vary based on subscription package and seat location. You can view price levels on the seating chart when selecting seats and purchasing tickets.
The Gogue Center is committed to making all facets of our organization accessible to the widest possible audience. The following accommodations are available to patrons during performances:
- Accessible locations for wheelchairs or for patrons who wish to transfer from mobility devices into seats (noted in blue on the seating chart above) are available in the Woltosz Theatre. Elevators are located in the north and south lobbies and may be used to reach accessible seats in the balcony as well as accessible seats and viewing rooms in the parterre area of the orchestra. All public restrooms are wheelchair-accessible.
- American Sign Language interpretation is available. Two weeks’ advance notice is required.
- Assistive listening devices are available on a first-come, first-served basis.
- Sensory-friendly viewing rooms are available to patrons who are on the autism spectrum or may have sensory sensitivities. These areas are also available to anyone who may benefit from being in a more relaxed environment.
For additional questions regarding accessibility, contact the Gogue Center box office at email@example.com.
All Ticket Sales Are Final
Due to the nature of the performing arts, scheduled artists, events, and programs are subject to change. If an artist cancels an appearance, the Gogue Center will make every effort to substitute the scheduled event with a comparable artist or performance. Refunds will be offered only if a substitute cannot be found. Service fees are not refundable
Subscription and Ticket Service Fees
Unless otherwise noted, subscription and single ticket orders are subject to a service fee when purchased by mail, by phone, or online. There is a $20 service fee for all subscription orders and a $4-per-ticket service fee for all single ticket orders. Service fees are not applied to subscriptions or single tickets purchased at the box office or performance venue. Service fees are not refundable.
For ticket changes or exchanges, price differences and additional service fees may apply. Please refer to the Exchange Policies section below for details.
Orders of 10 or more tickets to the same performance may be eligible for a group ticket discount of up to 10 percent. Group discounts may be applied to tickets purchased for seats in price levels A, B, C, and D only. For additional information and details regarding group tickets, contact the box office during regular business hours.
Lost or Misplaced Tickets
Duplicate tickets cannot be mailed. To have duplicate tickets sent via email or held at will call, contact the box office.
Late seating is not guaranteed and varies per performance. Please leave ample time for parking and arrival. The Gogue Center works individually with each artist to determine a late seating policy that will be the least disruptive to the artists and patrons.
Children and Families
Children under three years of age will not be admitted to regular, full-length performances. Performances that may be inappropriate for children will be identified online and in printed materials. Please use discretion in choosing to bring a child to a performance. Children must be able to sit quietly in their own seats throughout the performance. Those unable to do so, along with the adult(s) accompanying them, may be asked by an usher to leave the theater. Regardless of age, all patrons must have an individual ticket and seat assignment for each performance.
Will Call/Ticket Pick Up
Any ticket orders not mailed, emailed, or retrieved from the box office prior to a performance are held at will call, which opens in the lobby 90 minutes prior to the performance start time.
Access for Persons with Disabilities
The Gogue Center recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990, and continues to make every effort to accommodate individuals consistent with both ADA and State of Alabama accessibility mandates. We are committed to making all facets of our organization accessible to the widest possible audience. This commitment includes making our website, performance venues and event spaces, facilities and grounds accessible for all.
Box Office Correspondence
The box office sends updated performance-related announcements (e.g., information regarding parking, late seating, and other pertinent details) via email one to two days before each event. Please apprise the box office of any changes to your contact information. To ensure timely delivery of email correspondence to your inbox, add firstname.lastname@example.org to your address book and safe sender list.
Tickets are not refundable, but the Gogue Center offers multiple options to make it easy for patrons to make the most of the ticket value if you can no longer attend a performance. Price differences and exchange fees may apply. Three options for ticket exchange are outlined below.
Exchanged tickets must be returned to the Gogue Center box office so that they may be voided. Voided tickets must be received prior to the deadlines listed below. Tickets returned after the performance begins are ineligible for gift purposes or for credit.
Option 1: Ticket Gift for a Student
The box office maintains a donated ticket waitlist for students so they may attend performances at no cost. To ensure timely distribution and availability to students, unused tickets must be returned to the box office 48 hours prior to the published performance start time.
Option 2: Ticket Exchanges
Tickets may be exchanged for another performance within the current season. Original tickets must be voided and returned to the box office at least 24 hours prior to the published performance start time. Tickets exchanged for those of a lower price will result in a credit, which will be applied to a patron’s Gogue Center account. Credit is redeemable until the last performance of the current season.
Option 3: Gogue Center Credit
The Gogue Center can hold the remaining value of voided tickets—after applicable fees—as a credit on a patron’s account. Credit may be applied toward the purchase of any other performance ticket(s) until the last performance of the current season. Credit cannot be applied to purchase of tickets, goods, or services in future seasons. Tickets voided for credit must be returned to the box office at least 24 hours prior to the published performance start time. Credit can be redeemed over the phone or in person at the box office, but can not be redeemed online. All credits expire at the end of the current season.
Ticket holders are charged a $10-per-ticket exchange fee, unless they are a sponsor at the $250 level or above. Tickets must be exchanged at least 24 hours prior to the published performance start time.
Auburn University Student, Faculty and Staff Tickets
Tickets are available to Auburn University students for $20 per ticket. Students may purchase two $20 tickets per show with a valid Tiger Card, the university’s official student identification card. Auburn students may purchase tickets by phone, in person at the box office, or online by logging in to their Gogue Center account.
For every performance, the Gogue Center designates a significant number of seats that qualify for the student discount. If these seats sell out, the Gogue Center will monitor seat inventory and patron demand to assess whether additional student seats can be made available. Additional student seats will be made available 48 hours prior to the published performance start time.
Faculty and Staff Single Ticket Discount
All Auburn University faculty and staff qualify for a 10-percent discount on single ticket purchases to performances within the Gogue Center’s annual performing arts series. This discount is valid for tickets purchased for seats in price levels A, B, C, and D only. Auburn faculty and staff may purchase tickets by phone, in person at the box office, or online by logging in to their Gogue Center account.